frequently asked questions


By Phone


In Person
Charleston Music Hall
37 John Street
Charleston, SC 29403

Charleston Jazz Orchestra (CJO) is produced, presented and managed by Jazz Artists of Charleston (JAC). JAC manages the box office for all CJO and JAC events.

JAC accepts all major credit cards, cash and personal check.

Don’t worry; we’ve got you covered! If you have lost or misplaced your tickets, please have your confirmation email ready and contact the JAC Box Office at 843.641.0011, or email Our helpful staff will work with you to retrieve your tickets so that you don’t miss a thing!

It’s unfortunate that you won’t be able to join us, but we would love to meet your family and friends! Gift your tickets to a friend or family member that would enjoy the experience, or donate the tickets back to JAC for resale. We will provide a tax-deductible contribution receipt for the ticket value of those donated back to JAC. All sales are final. No refunds or exchanges available.

JAC maintains a “No Refunds. No Exchanges” ticket policy. Upon purchase of tickets, patrons are consenting to JAC’s ticket policy and understand that all sales are final.

The more, the merrier! Groups qualify with 10 or more patrons. Group rate offers vary by event. Please contact a JAC representative at for group rate information.

Absolutely! We love our younger audiences and encourage student attendance! JAC and CJO programming are suitable for audiences of all ages! See individual events for student rate options

No, at this time JAC does not offer any Military discount.

Yes, we welcome seniors 65 and older. Please see the CJO specific and JAC specific box office FAQs for pricing. Senior tickets can be purchased by phone, in person or online.

Yes, JAC does offer a variety of child and student discounts to JAC and CJO events. Please see the CJO specific and JAC specific box office FAQs for pricing. All Student tickets available in-person only

All CJO performances are assigned seating. Please visit the CJO specific box office FAQs for more information.

Seating arrangements for JAC events vary by event. Please visit the JAC specific FAQs for more information.